Shipping Policy

Thank you for choosing ImxHairCo. for your hair extension needs. Please review our shipping policy below:

1. Direct Shipping for Select Texture

Certain texture bundles are shipped directly as they’re on hand. Orders for these bundles typically take 3–7 business days to arrive. Shipping estimates for these specific bundles are provided in the product descriptions for your convenience.

2. Standard Shipping for Other Orders

For all other orders not included in direct shipping, please allow 7–14 business days for your order to be processed and delivered.

3. Tracking Information

Once your order has shipped, you will receive a shipping confirmation email with tracking details. You can use this information to monitor your delivery and estimated arrival time.

4. Shipping Rates

Shipping costs are calculated based on the weight of your order and the delivery destination. The total shipping fee will be displayed at checkout before you complete your purchase.

5. Delivery Address

Please double-check that your shipping address is accurate and complete. ImxHairCo. is not responsible for delays or lost packages due to incorrect or incomplete addresses.

6. Contact Us

For questions or concerns about your order or shipping, please email us at:
📧 info@imxhairco.com

By making a purchase with ImxHairCo., you agree to abide by our shipping policy. We appreciate your patience and thank you for choosing us.

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Returns Policy

1. Orders Not Shipped

If your order has not been processed or shipped, you may request a cancellation and full refund. Please contact us as soon as possible.

2. Used or Opened Items

For health and safety reasons, we do not accept returns or issue refunds on items that have been opened, used, or tampered with. Please inspect your order upon delivery and notify us right away if there’s an issue.

3. Case-by-Case Requests

Any other return or refund requests will be reviewed individually. ImxHairCo. reserves the right to deny requests that do not meet our policy guidelines.

4. Refund Process

Approved refunds will be issued to your original payment method within 3–5 business days.

For assistance, contact us at:
📧 info@imxhairco.com (include your order number and details).